We want you to be happy with your order. If something is not right, please contact us and we will work with you on a fair solution.
How returns are handled
Return, exchange and refund requests are reviewed case by case under this policy. Please contact us as soon as possible after your order arrives.
- Items that arrive damaged, defective or different from what you ordered are eligible for a replacement or refund. Please include photos and your order number.
- Other returns: items should be unused and in their original packaging. Personal-care and hygiene items can only be returned unopened.
- Please do not send items back before we confirm the return and provide instructions.
Refunds
Approved refunds are issued to the original payment method once the return has been received and checked, or once a claim for a damaged or incorrect item has been confirmed.
To start a request, email [email protected] with your order number and the reason.